Shipping policy

Shipping Policy

At Sarvati, we proudly offer worldwide shipping to bring our handcrafted styles to your doorstep, whether you're in India or abroad. Our aim is to deliver every order on time with the highest level of care and transparency.

Custom Stitching

  • Every stitched piece is made by our own in-house tailors, which is how we keep timelines short.
  • Custom stitching usually adds 1 to 2 working days before dispatch.
  • For custom stitching orders, the processing timeline begins once your measurements have been received.

Domestic Shipping (Within India)

  • Free Shipping: Enjoy free shipping on all orders within India.
  • Delivery Address: We deliver to all valid postal addresses in India. Please ensure you provide a complete street address with PIN code. We do not deliver to P.O. Boxes.
  • Courier Partners: BlueDart, Delhivery, DTDC, India Post, and Shree Tirupati Courier.

Sarvati courier partners in India

Dispatch Time

  • Orders are usually dispatched within 2 to 3 working days.
  • If you have chosen custom stitching, our in-house tailors usually need an additional 1 to 2 working days to craft your outfit.
  • We will email you if there is any delay due to stock issues, manufacturing delays, or unforeseen circumstances.

Delivery Time

  • Most domestic orders are delivered within 2 to 5 working days.
  • In rare and uncontrollable situations such as weather conditions or airline service backlogs, delivery may take an additional 2 to 3 days.
  • We will maintain full transparency and continue to support you through our courier partners until the item reaches you.

Cash on Delivery (COD)

  • COD is currently unavailable. We offer secure prepaid payment options during checkout.

Tracking & Notifications

  • You will receive an email with tracking details once your order is shipped.
  • There may occasionally be slight delays in notifications due to system updates.

Multiple Deliveries

  • If your order includes multiple items, they may arrive in separate shipments depending on availability and warehouse locations.

Non-Shipping Days

  • We do not dispatch or deliver on Sundays and public holidays.

International Shipping

  • Shipping Partners: We ship through trusted international carriers including FedEx, DHL, UPS, Aramex, and more, ensuring your order reaches you safely wherever you are.

Sarvati international courier partners

  • Delivery Address: Please note, we are unable to deliver to P.O. Boxes or APO addresses.

Standard Shipping

  • Orders are carefully processed and dispatched within 3 to 4 business days, with most orders delivered about 8 to 12 business days after dispatch.
  • Complimentary shipping on all orders above USD $169.99.
  • Due to the ongoing global impact on fuel and logistics costs, a shipping fee of USD $14.99 applies to orders below USD $169.99. We truly appreciate your understanding and continued support.

Express Shipping

  • Orders are prioritised, processed, and dispatched within 2 business days, with most orders delivered about 5 to 7 business days after dispatch.

Pre-Shipment Cancellations

We understand that plans can change, here's how we can help:

Q: I just placed an order but now want to cancel it. How can I do this?
A: Simply email us at care@sarvati.com or reach out via WhatsApp with your order number and cancellation request. Cancellations received within 2 hours of placing the order are eligible for a refund to the original payment method, after a nominal bank processing fee of approximately 5 to 7%.

Q: Why is the 2-hour cancellation window important?
A: We begin preparing your order as soon as it's placed, including quality checks, customization (if applicable), and packaging. The 2-hour window helps us avoid unnecessary production or shipment.

Q: I made a mistake in my order details. Do I need to cancel and reorder?
A: Not at all. Simply email us at care@sarvati.com immediately after placing your order, and we'll be happy to update your shipping address, contact information, or measurements. Please note, no changes can be made once the order has been shipped.

Incorrect or Incomplete Address

  • Please double-check your shipping details before confirming your order.
  • Any additional charges or re-shipping costs arising from address errors will be the responsibility of the customer.

Billing vs Shipping Address

  • Billing Address: The address linked to your payment method (for example, credit or debit card).
  • Shipping Address: The destination where your package will be delivered.

Lost in Transit

  • We partner with trusted carriers like FedEx, UPS, Aramex, DHL, and DTDC to ensure reliable delivery. Once your order is dispatched, any transit-related issues must be raised directly with the shipping provider. Once a package is marked as delivered to the provided address, Sarvati is not liable for theft, damage, or loss.

Payment Modes

We accept the following secure payment options:

  • Visa, MasterCard, American Express (Debit & Credit)
  • Amazon Pay
  • Apple Pay
  • Google Pay
  • Shop Pay

Accepted payment methods

Customs Duties | Tariffs | VAT | Import Duties

Shipping to the USA

Great news. All orders to the USA are shipped Delivered Duty Paid (DDP), so you are not liable for any customs duties or tariffs. However, in rare instances, you may receive a duty invoice for your order. If that happens, please don't worry. Simply reach out to us by email at care@sarvati.com or on WhatsApp, and our team will take care of it for you.

Shipping to the Rest of the World
We always try to ship your order Delivered Duty Paid (DDP) wherever possible. However, in some countries this option is not available with our delivery partners. In such cases, your shipment may attract import duties, taxes, or customs fees upon arrival. These are set by your local government and vary from country to country.

A few things to keep in mind:

  • These charges are not included in the prices shown on our website.
  • Payment of any applicable duties or taxes is required to release your package from customs.
  • If these charges go unpaid, the shipment may face delays, be returned, or in some cases be disposed of by customs authorities.

Need Assistance?

We're always here to help you enjoy a smooth shopping experience.

📧 Email: care@sarvati.com  |  📞 WhatsApp: +91 95991 54027